In-stock orders
Dispatched within 1 business day after successful payment.
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Find your order
Enter your order number and the email address or phone number you used at checkout.
When will my order leave?
Pre-order (2 weeks)
Ordinary pre-orders are expected to dispatch approximately 2 weeks after payment.
Custom prescription orders
Your production time and expected dispatch date are confirmed with you by email.
After dispatch: free Standard Shipping takes an estimated 3–5 business days; Express Shipping is A$20 per order and takes an estimated 1–3 business days. Express does not shorten pre-order or production time.
Mixed orders may arrive in separate parcels: in-stock items ship first, and pre-order items follow when ready, with no extra shipping fee for the second shipment. Delivery estimates exclude weekends and Australian public holidays; remote areas and carrier delays may take longer.
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