Last updated: 8 October 2026
This policy explains how HZH Premium (ABN 38 616 158 037), trading as USWING, handles personal information when you visit uswing.com.au, buy eyewear or contact our team.
You can also use our contact form. Please contact us for return instructions before sending any product to our business address.
The information we collect depends on how you interact with us. It may include:
We collect information directly when you create an account, place an order, subscribe or contact us, and through the website technologies described below. We also receive relevant transaction and delivery updates from our payment and delivery service providers.
We use this information to operate the store, manage accounts, process payments and orders, arrange delivery, answer enquiries, assess returns and warranty claims, prevent fraud, maintain business records and improve our website and service. Where you have subscribed or the law otherwise permits, we use your contact details and preferences to send relevant product news and offers.
You may browse without creating an account. If you choose not to provide information needed for a purchase, delivery or prescription enquiry, we may be unable to complete that service.
Prescription documents can contain health information. Please email info@uswing.com.au to discuss your prescription order and provide only the prescription and fitting details needed for your eyewear. Please do not send unrelated medical records or payment card details by email.
We use prescription information to assess suitable frame and lens combinations, confirm your order and arrange production and related support. Information needed to make your lenses may be shared with the optical production providers involved in your order. Prescription information is not used for direct marketing. We will seek consent where required for handling this information.
If you are arranging eyewear for another person, please make sure you have their permission or appropriate authority to provide their information. Our team confirms the available combination, production time and any extra cost with you by email before production starts.
We share relevant information with service providers where needed to run the store and fulfil your request:
We may also disclose information where required or authorised by law, to respond to lawful requests or to establish, exercise or defend legal rights. Information shared for these purposes is limited to what is relevant to the matter.
Our website and its service providers use cookies, local storage, pixels and similar technologies to support functions such as accounts and shopping carts, remember preferences, measure website use and understand interactions with marketing. These technologies can collect browser identifiers, pages viewed and shopping or message interactions. Where you identify yourself, for example through an account or sign-up form, some activity may be associated with your customer or subscriber record.
You can use your browser settings to block or delete cookies and manage website storage. Blocking some technologies may affect account, cart or other store functions. Any consent controls presented on the website provide additional choices for the services they cover.
You can stop marketing emails through the unsubscribe link in the message or by emailing info@uswing.com.au. Unsubscribing from marketing does not stop messages needed to manage your order or respond to your enquiry.
Some platform, communications and support providers operate internationally, so information may be stored or processed outside Australia. The location depends on the service involved. SHOPLINE identifies Singapore and United States subprocessors in its privacy notice. Omnisend operates through entities in Lithuania, the United Kingdom and the United States. SmartPush states that personal information is generally stored in Singapore and may be transferred to other countries for processing, as described in its privacy policy. Australia Post also describes overseas service providers in its privacy statement.
The provider notices linked above explain their arrangements in more detail. Contact us if you would like information about overseas handling relevant to your enquiry or order. Applicable privacy obligations continue to apply to our handling of your personal information.
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. The store uses HTTPS for information sent through the website. No internet transmission or storage system can be guaranteed completely secure; please keep your account credentials private.
We retain information for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, warranty matters, recordkeeping and legal obligations. Closing an account does not necessarily remove records that must be retained for these purposes. When information is no longer needed and retention is not required by law, we take reasonable steps to delete or de-identify it.
To request access to or correction of your personal information, ask about deletion or withdraw a consent, email info@uswing.com.au. Please describe your request; we may need to verify your identity before disclosing or changing records. We will consider your request under applicable privacy law and explain any lawful reason we cannot fulfil it.
For a privacy complaint, contact the same email address with the subject “Privacy enquiry” and explain what happened and the outcome you are seeking. Our team will review the matter and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for information about the complaints it can handle and how to make one.
Links to social media or other websites take you to services with their own privacy practices. Please review their notices before providing information to them.
We may update this policy when our services or information-handling arrangements change. The current version and its update date will be published on this page.
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