USWING accepts change-of-mind returns within 14 days of the delivery date.
To be eligible for a change-of-mind return, the product must be:
Proof of purchase is required.
USWING reserves the right to decline a change-of-mind return if the product does not meet the above conditions. This does not exclude, restrict or modify any rights or remedies available to customers under the Australian Consumer Law.
Return shipping costs for change-of-mind returns are the customer's responsibility.
Custom prescription sunglasses are included in our 14-day change-of-mind return and exchange policy, starting from the delivery date. Prescription customisation itself does not make an item ineligible for return. The unworn, unused and undamaged condition, original tags and protective lens stickers, complete packaging and accessories, proof-of-purchase and return-shipping requirements above still apply. For a custom prescription pair, “resalable condition” does not exclude the item simply because its lenses were made to your prescription.
Please email info@uswing.com.au to arrange a return or exchange and wait for our instructions. Exchanges are subject to availability; any production requirements for a replacement prescription pair will be confirmed by email.
Prescription strength cannot be changed once production has started. This production restriction does not remove your 14-day return or exchange eligibility after delivery or your Australian Consumer Law rights.
USWING accepts exchanges for a different style, colour or size within 14 days of the delivery date, subject to product availability.
Before returning an item, please contact USWING at info@uswing.com.au or through the contact form on uswing.com.au.
Please provide your order number and details of the item you wish to exchange.
If the requested replacement is unavailable, USWING may offer a refund to the original payment method or website credit.
Return shipping costs for exchanges are the customer's responsibility.
If your sunglasses arrive faulty, damaged or not as described, please contact USWING as soon as reasonably possible at info@uswing.com.au or through the contact form on uswing.com.au.
Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.
Where an item has a manufacturing fault, is damaged on arrival, or is incorrectly supplied, USWING will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund, depending on the circumstances.
USWING will cover reasonable return shipping costs for confirmed faulty, damaged or incorrectly supplied items.
The following are not eligible for change-of-mind returns:
These exclusions apply only to change-of-mind returns and do not exclude, restrict or modify any rights or remedies available to customers under the Australian Consumer Law.
Before sending any product back, please contact USWING at info@uswing.com.au or through the contact form on uswing.com.au.
Please provide:
USWING will provide return instructions for the address below.
Returns sent without contacting USWING first may result in processing delays.
Recipient: HZH Premium
Address: B041 / 3-5 West Street, Pymble, New South Wales 2073, Australia
Email: info@uswing.com.au
Phone / WhatsApp: +61 429 557 185 (calls and SMS) · WhatsApp
Please contact us with your order number and issue details before sending any product, and follow the return instructions we provide.
Estimated after-sales turnaround is approximately 2 weeks when the required item or replacement is in stock locally, or approximately 6 weeks when overseas repair or stock transfer is required. We will confirm the expected timing for your case after assessment.
These estimates concern after-sales repairs, replacements and exchanges, not the delivery time for a new order or the refund processing period. Your Australian Consumer Law rights are not affected.
For change-of-mind returns and exchanges, return shipping costs are the customer's responsibility.
USWING recommends using a tracked shipping service. USWING is not responsible for items lost or damaged while being returned by the customer.
For confirmed faulty, damaged or incorrectly supplied items, see "Faulty, Damaged or Incorrect Items" above.
Once a returned item has been received and inspected, USWING will confirm whether the return has been approved.
Approved change-of-mind refunds will be issued to the original payment method within 5–10 business days after approval (business days are Monday to Friday, excluding Australian public holidays, as defined in our Shipping & Delivery Policy).
Any original shipping charges paid by the customer are non-refundable for change-of-mind returns.
Where a refund is required under the Australian Consumer Law, it will be handled in accordance with the customer's applicable rights and remedies.
Nothing in this Returns & Exchanges Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.
Australian Consumer Law provides consumer guarantees for products sold to consumers. Where a product does not meet those guarantees, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
USWING's 14-day change-of-mind policy is a voluntary store policy and is separate from, and does not exclude, restrict or modify, any rights or remedies available to customers under the Australian Consumer Law.
Business: HZH Premium (ABN 38 616 158 037), trading as USWING.
Email: info@uswing.com.au
Phone / WhatsApp: +61 429 557 185 (calls and SMS) · WhatsApp
Website: uswing.com.au · Contact form
Customer care: Monday–Friday, 9am–5pm, Sydney local time (AEST or AEDT as applicable), excluding Australian public holidays.
Business address: B041 / 3-5 West Street, Pymble, New South Wales 2073, Australia. Please contact us for return instructions before sending any product.
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