Warranty Policy

Warranty Coverage

USWING sunglasses are covered by a 24-month limited warranty against manufacturing defects from the date of purchase.

This warranty covers defects in materials or workmanship arising under normal use, including defects affecting the frame, hinges, lens coatings or other construction components.

This warranty is provided by USWING as an additional benefit and is in addition to, and does not exclude, restrict or modify, your rights and remedies under the Australian Consumer Law.

What This Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear, including general ageing or deterioration of materials.
• Scratches, chips, cracks or other damage to lenses or frames caused by use, impact, accident or other external factors.
• Damage caused by misuse, neglect, improper storage or exposure to extreme conditions.
• Damage resulting from unauthorised repairs, modifications or alterations.
• Damage resulting from the use or installation of non-genuine parts or lenses.
• Products purchased from unauthorised resellers.

These exclusions apply only to this voluntary warranty and do not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Proof of Purchase

Valid proof of purchase is required for warranty claims.

This may include an order number, receipt or other reasonable evidence showing the date and place of purchase.

How to Make a Warranty Claim

To make a warranty claim, please contact USWING at info@uswing.com.au or through the contact form on uswing.com.au.

Please provide:

• Your order number or proof of purchase.
• A description of the issue.
• Photographs or other information about the fault, where possible.

USWING may request that the product be returned for inspection or assessment before determining the appropriate remedy.

Please do not return products to the business address unless instructed by USWING. Where a product return is required, USWING will provide the appropriate return address and instructions.

Warranty Remedy

Where a product is assessed as having a manufacturing defect covered by this warranty, USWING will provide an appropriate remedy, which may include repair, replacement or refund, depending on the nature of the defect and the circumstances.

Where replacement is offered, USWING may provide the same product or an equivalent product, subject to availability.

Nothing in this section excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods to which this warranty relates.

This warranty is given by HZH Premium (ABN 38 616 158 037), trading as USWING, of B041/3-5 West St, Pymble NSW 2073, telephone +61 429 557 185 (uswing.com.au), and applies to defects in materials or workmanship arising under normal use, as described above. To claim under this warranty, contact USWING at info@uswing.com.au or through the contact form on uswing.com.au.

USWING will bear the reasonable costs of making a valid claim under this warranty, including reasonable return shipping costs where applicable.

If you incur reasonable expenses in making a valid warranty claim, please provide evidence of those expenses to USWING at info@uswing.com.au for reimbursement.

If the claim is found not to be covered by this warranty, you may be responsible for reasonable return shipping or assessment costs, where applicable. This does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Contact Us

Business: HZH Premium (ABN 38 616 158 037), trading as USWING.

Email: info@uswing.com.au
Telephone: +61 429 557 185
Website: uswing.com.au · Contact form

Customer care: Monday–Friday, 9am–5pm, Sydney local time (AEST or AEDT as applicable), excluding Australian public holidays.

Business address: B041/3-5 West St, Pymble NSW 2073, Australia. Please contact us for return instructions before sending any product.