Standard Shipping is free Australia-wide, with estimated delivery 3–5 business days after dispatch. Express Shipping costs A$20 per order, with estimated delivery 1–3 business days after dispatch. Delivery time starts after dispatch, separately from order processing or production. Express Shipping does not shorten pre-order or prescription production time.
Orders are dispatched from HZH Premium, B041 / 3-5 West Street, Pymble, New South Wales 2073, Australia.
Buy In Stock: available in-stock items are processed and dispatched within 1 business day after successful payment.
Pre-order & Save 20%: ordinary non-prescription pre-orders are expected to dispatch approximately 2 weeks after payment.
For orders containing both in-stock and pre-order items, in-stock items are dispatched first; pre-order items follow when ready, approximately 2 weeks after payment. No additional shipping fee is charged for the second shipment.
Processing business days are Monday to Friday, excluding Australian public holidays. Orders placed outside business days begin processing on the next business day.
Email your prescription and preferred frame, colour and lens selection to info@uswing.com.au. We will confirm whether the combination can be made, the production and expected dispatch time, any extra cost and any further information required. Production begins after you confirm the final details by email.
Prescription orders require email confirmation of your prescription, frame/lens combination, production time and expected dispatch date before production starts. The 1-business-day in-stock and approximately 2-week ordinary pre-order dispatch estimates do not apply to custom prescription production.
Prescription strength cannot be changed once production has started. The same free Standard Shipping or A$20 Express Shipping options apply once your pair is ready to dispatch.
The 3–5 business days Standard and 1–3 business days Express estimates start when your parcel is dispatched, not when you place or pay for the order. Delivery business days are Monday to Friday, excluding Australian public holidays. Pre-order processing and custom production time are additional.
These are estimated transit times, not guaranteed arrival dates. Remote destinations, public holidays, weather and carrier disruptions may take longer. Contact info@uswing.com.au with your postcode before ordering if you need help checking a delivery estimate. If an expected dispatch date changes, we will contact you with an updated estimate.
Tracking details will be provided after your order has been dispatched. Enter your tracking number on Australia Post parcel tracking. If you have not received tracking details, contact info@uswing.com.au with your order number.
Please allow some time for Australia Post tracking information to appear and update in its tracking system.
Customers are responsible for providing a complete and accurate delivery address at checkout.
USWING is not responsible for delays or failed deliveries resulting from an incorrect or incomplete delivery address supplied by the customer.
If your parcel is lost or arrives damaged, please contact USWING at info@uswing.com.au or through the contact form on uswing.com.au.
USWING will work with Australia Post to investigate and assist in resolving the issue.
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.
USWING will work with Australia Post to assist with delivery issues.
If your parcel is delayed, contact us with your order number and tracking details so we can investigate with Australia Post. Your rights and remedies under the Australian Consumer Law are not affected.
Business: HZH Premium (ABN 38 616 158 037), trading as USWING.
Email: info@uswing.com.au
Phone / WhatsApp: +61 429 557 185 (calls and SMS) · WhatsApp
Website: uswing.com.au · Contact form
Customer care: Monday–Friday, 9am–5pm, Sydney local time (AEST or AEDT as applicable), excluding Australian public holidays.
Business address: B041 / 3-5 West Street, Pymble, New South Wales 2073, Australia. Please contact us for return instructions before sending any product.
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